Veteran Detail — Privacy Policy
Veteran Detail does not sell, rent, or trade your personal information to anyone. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
This policy applies to www.veterandetail.com, our online booking tools, and our communications with you by phone, text, and email. "Veteran Detail," "we," "us," and "our" refer to Veteran Detail, with locations in American Fork and Hurricane, Utah. By using our website or services, you agree to this policy.
Information We Collect
Information you give us. When you request a quote, book an appointment, fill out a contact form, call, text, or email us, we may collect:
- Your name, phone number, email address, and mailing address
- Vehicle details such as year, make, model, color, and condition
- Service preferences, appointment dates, and notes you share with us
- Payment information when you pay for services (processed by our payment providers; we do not store full card numbers)
- Reviews, photos, or feedback you choose to send us
Information collected automatically. When you visit our website, we and our service providers may collect basic technical data, including your IP address, browser type, device type, pages visited, time spent on pages, and the site that referred you. This is collected through cookies and similar technologies.
Photos of your vehicle. We may photograph your vehicle before, during, and after service to document its condition and our work. We may share these photos on our website or social media, but we will not include your name, license plate, or other personal details without your permission.
How We Use Your Information
We use your information only to run our business and serve you, including to:
- Schedule, confirm, and perform services on your vehicle
- Send appointment reminders, quotes, invoices, and receipts
- Respond to your questions and requests
- Process payments and honor warranties
- Send occasional promotions or service reminders (you can opt out at any time)
- Improve our website, services, and customer experience
- Comply with legal obligations and protect our rights
We Do Not Sell or Share Your Information
We do not sell, rent, trade, or give away your personal information to third parties for their own marketing purposes. We share information only in these limited cases:
- Service providers who help us operate, such as our online booking system, payment processor, website host, and email or text messaging providers. They may use your information only to perform services for us.
- Product warranties. When a film or coating manufacturer requires registration for a warranty, we share only the details needed to register it.
- Legal requirements. We may disclose information if required by law, subpoena, or court order, or to protect the safety and rights of our customers, employees, or business.
- Business transfer. If Veteran Detail is sold or merged, customer records may transfer to the new owner, who must honor this policy.
Text Messaging (SMS)
If you provide your mobile number and agree to receive texts, we may send appointment confirmations, reminders, service updates, and occasional offers. Message frequency varies. Message and data rates may apply.
Reply STOP to opt out at any time, or HELP for help. Opting out of texts does not affect other services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that deliver our messages.
Cookies and Analytics
Our website uses cookies and similar tools to keep the site working, understand how visitors use it, and measure our advertising. We may use services such as Google Analytics and Google Ads, which collect data under their own privacy policies. You can block or delete cookies in your browser settings, though some site features may not work properly.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Data Retention
We keep your information for as long as needed to provide services, honor warranties, keep business and tax records, and meet legal requirements. When it is no longer needed, we delete or securely dispose of it.
Your Choices and Rights
You may contact us at any time to:
- Access or receive a copy of the personal information we hold about you
- Correct inaccurate information
- Ask us to delete your information, subject to legal and record-keeping requirements
- Unsubscribe from marketing emails or texts
Utah residents may have additional rights under the Utah Consumer Privacy Act, where it applies. We will not discriminate against you for exercising any of your privacy rights.
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.
Third-Party Links
Our website may link to other sites, such as our booking platform, social media pages, and partners. We are not responsible for the privacy practices of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new effective date.
Contact Us
Questions about this policy or your information? Contact us:
Veteran Detail
American Fork: 331 W Main Street, American Fork, UT · (801) 854-8575
Hurricane: 5508 W 240 N, Hurricane, UT 84737 · (801) 870-7334
